Design. Evaluation. Resolution

I can help you by:

• Reviewing and auditing your complaints  and dispute resolution schemes
• Advising on system design options for your organisation's complaints scheme 
• Designing a complaints scheme that is fit for purpose

Why me?

• I have worked over the last 20 years designing, operating and advising on complaints and dispute resolution schemes
• I undertook the last two independent reviews of the Banking Ombudsman Scheme
• I chair Utilities Disputes Limited 
• I  have advised many entities on dispute resolution, including the Ministry of Justice and Toka Tū Ake - EQC
• I was the long-time executive director of the Arbitrators' and Mediators' Institute of New Zealand